Shipping policy

Shipping Policy

Last updated: September 3, 2026

At Plant.ess we take great care in packing and shipping every order so it arrives in the best possible condition. Please read the information below to understand how shipping is handled for live plants and physical products.

Shipping Regions

Live plants
Live plants, corms, and tissue culture are shipped within the Europe only. If you are outside the EU, contact us at info@plantsbytess.com or on Instagram before ordering and we will tell you honestly whether your country is workable.

Pots and accessories
Self-watering pots, trays, substrate, and other 3D-printed accessories ship worldwide.

Dispatch Days

Live plants ship on Mondays only. One dispatch day a week means no plant sits in a depot over a weekend. If you order after Monday morning, your plant goes out on the following Monday.

Pots, substrate, and accessories are dispatched throughout the week, normally within 3 business days provided the items are in stock.

All plant orders ship weather permitting. If temperatures or conditions along the route are not suitable for safe transport, the shipment may be delayed until conditions improve. This protects the plant and does not qualify for order cancellation or refund.

Shipping Carriers and Fees

Within Sweden: PostNord, tracked. 105 SEK.
Within the EU: UPS Standard 19 EUR (3 to 7 business days) or UPS Express 29 EUR (2 to 3 business days), depending on the option selected at checkout.
Pots and accessories outside the EU: calculated at checkout based on destination.

Carrier selection and shipping cost are displayed clearly during checkout. Any applicable customs fees, duties, or import taxes outside the EU are the responsibility of the customer.

Tracking

All shipments include tracking. Once your order has been dispatched you will receive a confirmation email with tracking details. Customers are responsible for monitoring tracking information and collecting the delivery promptly.

Cold Weather and Seasonal Shipping

We do not ship live plants when the temperature in Sweden is below -5 degrees Celsius at the time of dispatch. Heat packs are used when weather conditions require them. A heat pack reduces risk during cold weather but does not guarantee plant survival in transit. Plant shipments may be delayed during extreme weather to ensure safe delivery.

Delivery Responsibility

Once an order has been handed to the carrier, delivery is outside our direct control. Customers are responsible for:

Providing accurate shipping information
Being available to receive the delivery
Collecting the parcel from a pickup point within 24 hours of it arriving there

A live plant left at a pickup point is a live plant left in a dark box.. If a parcel has been at a pickup point for more than 24 hours before collection, the Live Arrival Guarantee no longer applies. We are not responsible for damage or plant decline caused by delayed collection, missed delivery attempts, incorrect address information, or carrier delays.

Damaged or Delayed Shipments

If your shipment arrives damaged, or a plant arrives dead on arrival, you must contact us within 12 hours of delivery with clear photographs of:

The unboxing
The plant, unpacked but not repotted
The packaging
The shipping label

The parcel must also have been collected within 24 hours of arriving at a pickup point.

We then agree on the solution together. A replacement from the same line is the first thing we look at. Where nothing suitable exists we find another route, which may be a partial refund or store credit, in accordance with our Returns and Refunds Policy. Each case is evaluated individually and handled fairly.